Player Information
The Commission’s primary responsibility is to protect players who choose to engage in online gaming provided by the Commission’s permit holders. To ensure this protection, the Commission employs various measures to guarantee that:
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Interactive gaming is conducted responsibly, fairly, and honestly;
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Operators of interactive games treat players fairly, promptly pay winners, and maintain the strict confidentiality of player account information.
Additionally, the Commission’s Regulations concerning Interactive Gaming include safeguards for individuals under the age of eighteen (18) and those vulnerable to the risks associated with gaming. For example, the Regulations specify that:
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Gaming sites must offer mechanisms that allow players to limit their play, including the option to set the limit to zero;
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The relationship between operators, gaming sites, and players must be contractual, with no unfair or unreasonable terms;
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Gaming sites must implement adequate measures to protect the confidentiality of player information; and
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Rules of play must be clearly displayed in English and any other relevant language.
The Regulations also include dispute resolution mechanisms to address player complaints. To ensure that all complaints are handled promptly, the Commission has a full-time Dispute Resolution Officer on staff.
When submitting a complaint, please note that it will hinder our ability to assist you if:
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The complaint has already been addressed previously;
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The complaint is being handled by another primary jurisdiction or recognized organization;
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The complaint has already been ruled upon by another jurisdiction or organization;
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The complaint has been publicly discussed on any forum;
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The complaint has been shared with the media.